FAQ

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at kishoarts@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via kishoarts@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within Australia will be delivered within three to fourteen days, depending on your preferred shipping method. Shipping to countries outside of Australia may take up to 14-27 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. 

• restrictions and capacity constraints are causing delays in most countries
• some countries are not currently accepting parcels
• items may be held longer than usual by Australian and overseas customs authorities

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. We provide free shipping within Australia

Yes. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Please contact our customer service team via kishoarts@gmail.com. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via kishoarts@gmail.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Your personal information is stored in a manner that reasonably protects it from misuse, loss and unauthorized access, modification or disclosure.

When your personal information is no longer needed for the purpose for which it is obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.

Kisho Arts is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how me manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au